Many great organizations in this country achieved their greatness by following one simple premise:  Keep the customer happy.  At Coastal Adirondack, we feel that if we focus on customer satisfaction first, then the other components related to our success will ultimately fall into place.

100% Satisfaction Guarantee.  Within 30 days of our ship date to you, if you are not completely satisfied with any of the items you purchase through Coastal Adirondack, we will gladly exchange your item or accept your return for a full refund.  Please contact us at 877-282-4247 for more information.

Damaged items.  Claims for damaged items must be made within 14 days of our ship date to you.  We will gladly send you replacement parts for the damaged parts, or for extensive damage, we will replace the item at no cost to you.  For a total replacement claim, please forward a description of the damage, and a photograph (either JPEG format via email or film mailed to us) of both the packaging and item to info@coastaladirondack.com.  For parts replacement, simply email to us a description of the damaged part.

One Year Replacement Part Program.  At Coastal Adirondack, we go through extensive efforts to insure all items are made from solid woods which are free of cracks and splits.  Wood, however, is a natural material and sometimes cracks and splits occur after the item has been shipped to you.  We consider minor shake (small splits in Cypress wood) to be characteristic of Cypress and such instances are considered normal.  However, should you encounter an extreme instance of cracking or splitting on the Cypress, you may request a replacement part shipped to you free of charge for up to one year from the date the item is shipped to you.  Furthermore, should any part of your chair fail under normal use, we will gladly send you a replacement part as well.

Thank you for choosing Coastal Adirondack.  We are committed to 100% customer satisfaction, and we hope we achieve that with every customer we have the privilege of serving.